Blue Alliance People Ops – On-Call Policy

An On-Call Policy is crucial for our organization as it outlines the expectations and responsibilities when employees are required to be available outside regular working hours. These policies ensure swift response to urgent situations, maintaining operational efficiency and customer satisfaction. They promote fairness among employees by setting clear guidelines for compensation and availability, reducing potential conflicts. On-call policies also support work-life balance by defining boundaries for employees’ personal time. Moreover, they help our organization comply with labor laws and regulations, minimizing legal risks. Overall, an on-call policy creates a structured framework for effective on-call work, benefiting both employees and the organization by ensuring fairness, efficiency, and legal compliance.

This is the on call type utilized by companies in the organization. In this arrangement, employees are required to be available to respond to work-related issues during their designated on-call period but are not required to be at a specific location. They must be reachable and able to respond within a reasonable amount of time. Generally, standby on-call time is not considered compensable under FLSA, as long as the restrictions placed on the employee are not overly burdensome and they have the freedom to engage in personal activities.

The purpose of this policy is to establish guidelines for employees who are designated as “on-call” and are expected to be available to address work-related matters during non-working hours.

Employees eligible for on-call duties will be determined by their job roles and responsibilities. On-call assignments may be temporary or ongoing and are subject to managerial discretion.

Employees designated as on-call will receive compensation for their availability, whether or not they are called upon to work during the on-call period. Compensation details, such as flat-rate payments, overtime rates, or stipends, will be communicated by HR or the relevant department.

The scheduling of on-call duties will be managed by the respective departments and approved by supervisors. Whenever possible, on-call responsibilities will be rotated fairly among eligible employees to distribute the workload evenly.

Employees on-call are expected to:

  • Maintain their phone or communication device and respond promptly when contacted.
  • Be ready and available to address work-related issues within the designated response time.
  • Follow any specific instructions or procedures provided for addressing different types of issues.
  • Inform their immediate supervisor or designated contact if they are unavailable or unable to respond during their designated on-call period.

Employees must adhere to the designated response time when called upon. The response time will vary depending on the nature of the issue and will be communicated clearly to on-call employees.

If an on-call employee is required to perform work during their on-call period, they will be compensated according to company policy for overtime, shift differentials, or additional hours worked.

When the on-call period ends, on-call employees should provide a clear handover to the next designated employee, including any unresolved issues or actions taken.

While on-call, employees are expected to remain within an accessible distance from their communication device. If traveling or engaged in activities that may limit their ability to respond promptly, employees must communicate their availability status to their supervisor.

Failure to adhere to the on-call policy or unavailability without proper notice may result in disciplinary action, affecting future on-call assignments.

This policy will be periodically reviewed and updated as necessary to ensure its effectiveness and relevance. By acknowledging and participating in on-call duties, employees indicate their understanding and commitment to adhering to this policy. [Company Name] reserves the right to modify or terminate on-call assignments as needed, based on operational requirements.